FAQ & Contact

Find answers to frequenlty asked questions or contact us directly

Frequently asked questions

Here you’ll find answers to the most frequently asked questions about our products and services

Are there any hidden costs or subscription traps?

No, at PremieMeUP there are no hidden costs or automatic renewals that could lead to subscription traps. You make a one-time payment for the selected premium membership period. If you wish to continue using the service afterward, you can simply place a new order yourself.

How can PrimeMeUP offer such low prices?

Our attractive prices result from a global purchasing strategy. We take advantage of price differences across countries and currency zones, as well as special contingents and partnerships. All our offers are completely legal, and the accesses provided are full-featured premium memberships.

Is using the services purchased through PrimeMeUP legal and safe?

Absolutely. The legality and security of our offers are our top priority. We work exclusively with legal sources and methods to provide you with access to premium services. All activations and memberships are fully compliant with the law and completely secure.

What exactly is PrimeMeUP?

PrimeMeUP is your specialized provider for access to a wide range of digital premium memberships and subscriptions. We give you access to popular services such as YouTube Premium, Spotify Premium, Netflix, Disney+, Duolingo Super, Microsoft Office 365, Canva Pro, and many more — all at significantly more attractive prices than standard providers.

What are the advantages of purchasing through PrimeMeUP?

In addition to significant price advantages, you benefit from a fast and straightforward process, instant or very quick delivery of login details, German-language support, and the assurance that you can enjoy full premium features without any limitations.

How does the purchase process work?

Simply select the desired product and duration, add it to your cart, and proceed to checkout. After successful payment, you will receive all the necessary information to activate your premium membership via email.

How do I receive my premium membership after purchase?

After successful payment, we will immediately send you an email with your login details, an activation link, or detailed activation instructions, depending on the product. You can also find this information in your customer account under “My Purchases.”

How long does it take to receive my login details?

Delivery is usually very fast, typically within a few minutes to a maximum of 2 hours after payment has been received. The exact time may vary depending on the product and current demand, but we always strive to deliver as quickly as possible.

What happens if I don’t receive an email with my login details?

Please first check your spam folder. If you still can’t find the email, contact our customer support immediately and include your order number. We’ll take care of it right away.

Which payment methods are accepted?

We offer a variety of popular and secure payment methods, including credit cards (Visa, Mastercard, American Express), PayPal (please check current availability on our website), Apple Pay, Google Pay, and instant bank transfer. All transactions are securely encrypted.

Can I cancel my order or receive a refund?

Information about cancellations and refunds can be found in our terms and conditions. As a general rule, digital goods that can be used immediately are often subject to limited withdrawal rights. If you experience any issues or are not satisfied, please contact our support team, we always strive to find a customer-friendly solution under our “satisfied or money-back” guarantee.

What happens if I lose my login details for a service?

Your login or activation details are sent to you by email and, if you created a customer account, are also stored there. If you still can’t find them, please contact our support team, we’ll be happy to assist you.

How secure are my personal data and payment information at PrimeMeUP?

The protection of your data is our top priority. All personal data and payment information are transmitted via secure, encrypted (SSL) connections and handled confidentially. We strictly comply with all applicable data protection regulations.

Do I need to create a customer account on PrimeMeUP to place an order?

No, you can place an order as a guest. However, we recommend creating a free customer account so you can easily view and manage your order history, invoices, and login details at any time.

Can I change the login details (e.g., the password) of the premium service?

This depends on the type of access. For some services, you have full control over the account, including the ability to change the password. For others (e.g., family or shared accounts), this may not be possible or may be limited. You can find specific details in the product description or in the information provided with your login credentials.

Do I need to use a VPN to access the service?

In most cases, no VPN is required to use the services purchased through us. You can use them worldwide or at least within your region without any issues. If there are any specific requirements, they will be mentioned in the product description.

Are the memberships offered truly full-featured?

Yes, all memberships purchased through PrimeMeUP are full-featured premium accounts with all the functions and benefits officially offered by the respective service (e.g., ad-free usage, downloads, offline mode, access to all content, etc.).

Can I use the premium membership on multiple devices?

Yes, most premium services allow usage on multiple devices (smartphone, tablet, PC, smart TV, etc.). For specific details regarding the number of simultaneous streams or devices, please refer to the product description of the respective service on our website or the provider’s terms of use.

How long is my purchased membership valid?

The validity of your membership corresponds to the period you selected and paid for (e.g., 1 month, 3 months, or 1 year). The exact expiration date will be provided to you.

What happens at the end of the term? Do I need to cancel?

Our memberships are generally prepaid and do not renew automatically. This means you don’t need to actively cancel. If you wish to continue using the service, you can simply purchase a new membership for your desired period.

Can I use an existing account (e.g. Spotify), or do I need to create a new one?

This depends on the specific service and the type of activation. For some services, your existing account can be upgraded; for others, you may receive new login credentials or be added to a family/group account. Detailed information can be found in the product description or provided by our support team.

Contact us

Do you have any other questions? We’re here to help!

E-Mail

Have questions? Write to us! support@primemeup.com

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Mo-Fr, 9:00 - 17:00

+49 15254502717

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